privacy policy

The use of this website is exposed to the present privacy notice. The user should reread the respective terms each time they access the website in order to verify if the user agrees with the same.

Customer commitment to data protection and privacy
Protecting personal data and your privacy is of greatest concern for Pó de Barro. In this privacy notice we want to give a clear, concise and transparent communication on the collection, use, processing and storing of personal data relating to customers of Pó de Barro.

Within the meaning of this Privacy Notice “customer of Pó de Barro” means former, current and potential customer or user of a product or service offered by Pó de Barro, and/or visitors of our official website and online store.

Pó de Barro manifests its commitment to privacy and data protection by embracing the following principles.

Pó de Barro uses personal data lawfully, fairly, correctly and in a transparent manner.
Pó de Barro collects no more personal data then necessary, and only for a legitimate purpose.
Pó de Barro retains no more data than necessary or for a longer period than needed.
Pó de Barro protects personal data with appropriate security measures.

Why do we process your data?
We use and process your personal data in connection with you, for example, buying our products online, visiting our website or contacting customer service. Examples of personal data are full name, address, e-mail address, telephone number, social security number, payment information, purchase, order and usage history, IP address, member id and other case related information (eg. Information that you provide when contacting our customer service).

Under each specific section of this Privacy Notice you will be informed of the purpose for each relevant processing of information.

Who is responsible for the processing of your personal data?
The Portuguese company Pó de Barro is the primary responsible for the processing of personal data within the scope of this Privacy Notice.

Under each specific section of this Privacy Notice you will be informed about who is responsible for processing your personal data, the allocation of responsibilities and the modalities for the execution of rights.

How do we process your data?
Under the terms of the legislation in force regarding the protection of personal data, the data collected by Pó de Barro will be processed and stored by computer.

The personal data you provide us will be kept on file by Pó de Barro, the company responsible for processing them, for the following purposes:

a. Conclusion and execution of the contract relating to the products selected by the user;
b. Fulfill user requests;
c. Providing the user with information about Pó de Barro products, sending commercial messages by email or by any other equivalent automatic electronic means (such as SMS, MMS or any other electronic communications service), as well as by telephone, unless if the User has objected when collecting the data;
d. Information and marketing actions.

The user may modify his preferences regarding the sending of such commercial communications by sending an e-mail to online@podebarro.pt as well as indicating his opposition.

Who has access to your data?
Your personal data are only available and can only be accessed by people who need to know the data to fulfil the respective processing purpose. As appropriate, the personal data, including traffic data, databases and other operations, may be hosted, shared and communicated to other companies of the Pó de Barro Group in the terms and conditions legally defined.

Pó de Barro can still resort to third parties for total or part of the purposes indicated above, as well as for the maintenance, hosting and management of their computer systems and equipment, under the terms permitted by the legislation that regulates the processing of personal data. These entities are obliged to maintain confidentiality and guarantee the security of the data of Pó de barro’s customers, and shall not use these data for any other purposes, or for their own benefit, nor link them with other data they may possess.

In cases where the user’s data are transferred or hosted in other of the Pó de Barro Group, the levels of security and protection will not be inferior to those provided by Pó de Barro.

What is the legal ground for processing?
Pó de Barro is not allowed to collect, process, use, store etc. personal data without a valid legal ground. Lawfulness may be derived from your consent, by contract, statutory obligations or from our legitimate interest as a business. For every specific process purpose of processing of personal data, we collect from you, we will inform you about legal ground that will apply, and what rights you are entitled to exercise. Whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

Which rights do you have?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Pó de Barro that will provide you with your personal data via e-mail.

Right to portability:
Whenever Pó de Barro processes your personal data by automated means based on your consent or based on an agreement, you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a Pó de Barro account you can edit your personal data under your account page.

Right to erasure:
You have the right to erase any personal data processed by Pó de Barro at any time except for the following situations:
*You have an ongoing matter with customer service
*You have an open order which has not yet been shipped or partially shipped
*You have an unsettled debt with Pó de Barro, regardless of the payment method
*If you are suspected or have misused our services within the last four years
*Your debt has been sold to a third party within the last three years or one year for deceased customers
*Your credit application has been rejected within the last three months
*If you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping purposes

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Pó de Barro legitimate interest. Pó de barro will not continue to process the personal data unless we can demonstrate legitimate ground for the process which overrides your interest and rights or due to legal claims.

Right to restrictions:
You have the right to request that Pó de Barro restricts the process of your personal data under the following circumstances:

*If you object to a processing based Pó de Barro’s legitimate interest, Pó de Barro shall restrict all processing of such data pending the verification of the legitimate interest.
*If you have claim that your personal data is incorrect, Pó de Barro must restrict all processing of such data pending the verification of the accuracy of the personal data.
*If the processing is unlawful, you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
*If Pó de Barro no longer needs the personal data but it is required for you to make of defending legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore we have a dedicated customer service personnel to handle your requests in relation to your rights stated above.
If you have a Pó de Barro account you can exercise your right to access, portability and rectification under your account pages, where you can also delete your account.

The user guarantees that the personal data provided are true and accurate, and undertakes to notify any changes of the same. Any loss or damage caused to this website or to the person responsible for the website or to third parties resulting from wrong, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user.

Acknowledgement and consent
By completing an order or creating an account you acknowledge that you have read and understood this Privacy Notice and agree and consent to the use, processing, disclosure and transfer of your personal data by us as describes in this Privacy Notice.


Pó de Barro, headquartered in (address), company responsible for the file, undertakes to maintain the confidentiality of the user’s personal data and to ensure the exercise of the right of access, portability, rectification, limitation, cancellation and opposition by sending a letter to the above address or by email to online@podebarro.pt.

Pó de Barro ensures not to transfer the Users’ personal information to external entities. Pó de Barro will only share your personal data with your consent or if required by law, in the following cases:

*With partners so that they can attribute the advantages and benefits associated with their campaigns and promotions;
*When required by law, to the competent judicial authorities.

Any and all processing of personal data will be done in accordance with applicable legislation.

Data Conservation
Your personal data will be stored and kept only for the minimum period necessary for the purposes that motivated their collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, after which they will be deleted.

Cookies are small software tags that are stored on your computer through your browser, retaining only information related to your preferences, not including, as such, your personal data.

On this website we use cookies, which are small text files with information about your navigation on this website and whose main objective is to improve your experience on the web. You can find more information about the cookies we use, their purpose and other information of interest in the following link: Cookies Policy.

By accepting this Privacy Policy, you are agreeing to the use of cookies on this website and described on the page indicated above.

Security Measures for the Protection of Personal Data
The protection and safeguarding of Users’ personal data is a fundamental element in the way Pó de Barro provides its services. Thus, several security measures, of a technical and organizational nature, were adopted, in order to protect the personal data made available to us against its dissemination, loss, misuse, alteration, processing or unauthorized access, as well as against any another form of illicit treatment.

Updates to our Privacy Notice
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice.

If you have any questions or concerns about the Privacy Policy or the way in which Pó de Barro collects and processes your personal data, you can contact us via email at online@podebarro.pt or by registered letter to the following address: Vale da Seta, Apartado 104, 2485-033, São Mamede, Leiria.

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